At Living Islam, we want you to be delighted with every purchase you make.

To return/exchange products purchased at www.livingislamonline.com

DVDs, books, software & videos, CD's & perfume  cannot be returned or exchanged within the terms of our returns policy.

All other items can be exchanged only. Please state the reason for return on a cover letter then return the Delivery Note with your products in the original undamaged packaging. You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. We cannot accept liability for goods that get lost or damaged when they are returned, and request that you ask the Post Office to stamp the Proof of Posting label when returning products by post.

Returns to store

If you wish to exchange a product (excluding those that are noted as non-returnable), please take your Delivery Note with you as proof of purchase to our store within 14 days and you may exchange the item for other items or a Living Islam credit note to the value of the item. However, you do have a statutory duty to take reasonable care of our goods and if relevant, any packaging, whilst they are in your possession and during transit to the store. Where you have failed to take reasonable care of the goods, Living Islam reserves the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss. Please ensure you return the original undamaged packaging along with the item(s) you are unhappy with. We cannot accept returns in store without the Delivery Note.